1. Information We Collect

When you use our website or submit our online form to arrange laundry collection and delivery, we may collect the following information:

Name

Phone number

Email address

Collection and delivery address

Details about your laundry order (e.g. preferred times, special instructions)

Any additional information you choose to provide in the form

We do not collect payment card details through our website unless explicitly stated.

2. How We Use Your Information

We use your personal information to:

Arrange and manage laundry collection and delivery

Communicate with you about your order

Respond to enquiries or customer service requests

Improve our services and customer experience

Comply with legal or regulatory requirements

We only use your data for purposes directly related to providing our services.

3. Legal Basis for Processing (GDPR)

Under data protection law, we process your personal data based on:

Performance of a contract – to provide laundry collection and delivery services you request

Legitimate interests – to operate and improve our business

Legal obligations – where required by law

4. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your information only when necessary, for example:

With delivery drivers or staff to complete your order

With service providers who help us operate our website or communications (e.g. email or hosting providers)

Where required by law or to protect our legal rights

All third parties are required to keep your information secure and confidential.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your information is stored only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data (where applicable)

Object to or restrict how we process your data

Withdraw consent at any time (where consent is relied upon)

To exercise your rights, please contact us using the details below.

7. Cookies

Our website may use basic cookies to ensure it functions correctly. We do not use cookies to track you for advertising purposes unless clearly stated.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Mangle